Start Your Journey with Niagahoster
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Available Positions for You
Great minds think alike. It’s your time to join our super team and help people unlock the power of the internet!
Customer Success
Customer Success Specialist - Local Team
Customer Success ID Team Leader
International Customer Success Specialist (English Speaker)
System Administrator & Architecture
Head of Linux System Administrator
Web Hosting System Administrator
What is Niagahoster Referral Program?
Refer a FriendOur Recruitment Process
Our recruitment process takes up around two weeks in average. Every position can have different recruitment flow, depending on the nature of the job. However, in general, you will have to go through the following stages:
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Our 10 Values
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Customer Obsession
- You start with the customer and work backwards
- You extensively research and strive to understand our customers better
- You work with great effort to earn and keep customer trust
Ownership
- You care deeply about our customers and Niagahoster’s success
- You are passionate: committed in heart and mind
- You make decisions based on the long term
- You act on behalf of the entire company, beyond just your own team
- You never say “that’s not my job
Learn & Be Curious
- You constantly learn and always seek to improve yourself
- You are curious about new possibilities and act to explore them
- It is in you nature to innovate
Hire & Develop The Best
- You always hire better people than yourself
- You help people to scale within the organization
- Leaders develop leaders and take their role in coaching others seriously
- You keep only highly effective people
Highest Standards
- You strive for the highest standards, and many may think these standards are excessively high
- You are continually raising the bar and drive your team to deliver high quality services
- You inspires others with your thirst for excellence
Freedom & Responsibility
- You are self-motivated, self-aware, self-disciplined, and self-improving
- You don’t wait or want to be told what to do
- You love freedom and you definitely deserve it
Focus
- You constantly ask yourself what is the best thing I can do today that will contribute to a long term success
- You think strategically, and can articulate what you are, and are not, trying to do
- You are good at using data to support your intuition and make decisions
Bias Toward Action
- Speed matters in business
- Many decisions and actions are reversible and do not need extensive study
- You promote action-oriented behavior, rather than discussion based work
Courage and Candidness
- You say what you think even if it is uncomfortable
- You give each other radically candid feedback and never wait to do so
- You make tough decisions without agonizing
- You question actions inconsistent with our values
Deliver Results
- You deliver results with the highest quality and in a timely fashion
- You recognize and celebrate achievements
Perks & Cultures
Niagahoster profoundly cares about their Rangers. If you are looking for a place to kickstart your career, supports your growth,
embraces your talent, and provides a positive work culture, then this is where to start.
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Inside the Life of Hoster Rangers
Take a look and find out how it is like to be a part of Niagahoster!
Frequently Asked Questions
Does the recruitment process at Niagahoster requires candidates to be present at the office?
The Recruitment Process is fully conducted online, the Interview will be held through Google Meet, the Test is done online, and the administrative processes are done virtually through email.
How is the work arrangements at Niagahoster?
Generally, we apply the Flexible Working Hour policy which allows you to have the flexibility on setting up a working schedule. You can decide at what time you will be started working, as long as you can deliver results within 8 hours/day from Monday - Friday. We will also give you the flexibility to Work from Anywhere. So, you can decide whether you want to work remotely or at our office.
What are the benefits given by Niagahoster to their employees?
In addition to salary, we will provide your needs from A-Z. That includes Working Facilities (laptop, mouse, headphone, additional monitor). Internet and Meal Allowance, Learning Opportunities and Development Programs (course, certifications, books), BPJS, Health Insurance, and Mental Health Benefit.
Do employees often have to work overtime?
Niagahoster is fully supportive of keeping a work-life balance for our employees. Therefore, we try to minimize and avoid overtime. However, there will be a situation where employees are required to spend more time at work for emergency problems or events. Fret not, we will compensate you for the additional hours you spent working
What is the employment type at Niagahoster?
We have several types of employment based on your positions. Generally after accepting our Offering Letter, you will be signing an Employment Contract before continuing your journey on "Probation Period" for three months. After passing this period, you will be promoted as "Permanent Employee" (for non Customer Success position). As for Customer Success position, you will receive three months training period. After passing the training, it will be followed by a contract employment status for nine months, meaning your contract will be one year in total. If you manage to stay for 12 months consecutively (including the training period), you will be promoted to a permanent employee.
Is there any penalty for employees who choose not to complete their working contract duration?
There will be no penalty for employees who decide to leave the company before the end of their contract. However, every employee is required to notify their Team Leader and HR Team by sending a one month notice resignation letter, complete their tasks, arrange a handover with their team, and return our assets properly.
How Niagahoster assists their employees on providing a promising career path?
Niagahoster encourages every employee to fit their work with their own personal interest. That means, we strive to create and provide promising career paths, unlimited opportunities, and exciting challenges to make you experience a genuine enjoyment at work. Therefore, other than levelling up positions from Junior to Managerial, we also provide an Internal Hiring opportunity for those who seek to explore new position across all departments.
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